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Refund Policy

At Sneaker Plug Hyderabad, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, our refund policy ensures a seamless resolution.

Eligibility for Refund:

  • Products must be returned in their original condition, unworn and with all packaging, tags, and accessories intact.

  • Refund Window: Returns must be initiated within 7 days of receiving the product.

  • Non-Refundable Items: Certain limited edition or final sale items may not be eligible for refunds. These items will be clearly marked on the product page.

Refund Process:

  • Once we receive your return and verify its condition, your refund will be processed to your original payment method within 7-10 business days.

  • Shipping Costs: Shipping fees for the original purchase are non-refundable. Return shipping fees are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, damaged product).

To initiate a return or refund, please contact us at theplug@sneakerplughyd.com

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Return  : We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
Once the return product is received it will be inspected and the return will be approved within 2 days

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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